![]() HOW DO I SEE MY BOT TRANSCRIPTS OR CHATS?.For more information about Gobot's knowledge base, click here. To do this all you have to do is go to your Gobot knowledge base, copy the URL, and then associate the button on your website with this URL. For example, you might include a "Knowledge Base" or "Need help?" button in the header or footer of your website, which upon click brings visitors to your Gobot knowledge base. If you prefer instead, you can simply link to your Gobot knowledge base from your website. ![]() ![]() While you can use your knowledge base as the source of knowledge for your bot to draw answers from, you don't have to. Yes! Gobot offers a fully featured knowledge base. CAN I USE GOBOT'S KNOWLEDGE BASE FUNCTIONALITY EVEN IF DON'T WANT MY BOT ANSWERING QUESTIONS?.For more information about Gobot's Search Q&A functionality click here. So, the bot keeps improving as you populate your Gobot knowledge base because this is where it draws its responses from. You will see that Gobot suggests responsive articles to address your question. To get a feel for how it works, click Gobot's Help tab to the left and pose a question. Next, you need to add the Search Q&A functionality to your bot. First you will need to set up your Gobot knowledge base by creating articles that address common questions from your visitors. Yes! Gobot can dramatically reduce your help desk tickets but it requires some upfront work. CAN I RELY ON MY BOT TO ANSWER VISITOR QUESTIONS AND REDUCE MY HELP DESK TICKET VOLUME?!.Click here if you want more detail as to how to set up a bot that will make sure your visitors are booked with the right person on the right team. Click here for more detail or here if you are using Calendly. Yes! You can use your chatbot to automatically book meetings and calls for you 24/7 and automatically update your calendar. CAN I USE MY BOT TO AUTOMATICALLY BOOK MEETINGS?.Gobot can also send email sequences! Click here to learn more. For more information on Gobot's email functionality, click here. For example, if a visitor clicks a Quick Reply indicating he wants to subscribe to one of your lists your bot can send him or her a confirmation email right on the spot. You can place the Email button in the conversation exactly where you want it sent. All you need to do is drag the Email button from the right hand palette into your bot script in the center panel in bot build mode. Yes! You can easily have your bot send your visitors email as your bot engages with them. ![]()
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